Fayette, Jessamine, Garrard and Lincoln counties are currently using the text-to-911 service. Emergency officials say that the texting service should only be used when a voice call is not possible.
"Call if you can; Text if you must," Lexington-Fayette Urban County Government Information Officer Amy Wallot posted on the Nextdoor app. "The public should only text 911 if it is the only option and making a voice call to 911 isn't possible."
Being able to text 911 will be useful for those who are non-verbal, hearing or speech impaired or if the caller is facing a domestic violence situation. This new service will allow residents to text a message to 911, if calling isn't an option, and the 911 call center operator will be able to text a message back.
AT&T, Sprint, T-mobile and Verizon support the service.